Policies

Fees payable

Fees are payable when a Student has received a confirmation of enrolment. The initial fee payment must be paid prior to commencing training or within 10 days of receiving an invoice from Accelerated Training. Accelerated Training may discontinue training if fees are not paid as required. For a full list of current fees and charges please request a copy of Accelerated Training schedule of fees and charges.

Student cancellation

Students who cancel their enrolment part way through a training program must notify Accelerated Training in writing via email or letter at the soonest opportunity. Students who cancel their enrolment after a training program has commenced will not be entitled to a refund of fees. Students are advised to consider alternative options such as requesting to suspend their enrolment and re-commencing in another scheduled training program.

Replacement of text & training workbooks

Students who require replacement of issued text or training workbooks will be liable for additional charges to cover the cost of replacement. For a full list of replacement charges please refer to Accelerated Training schedule of fees and charges.

Refunds

Students, who give notice to cancel their enrolment 10 business days or more prior to the commencement of a program, will be entitled to a full refund of fees paid. This policy complies with the Australian Consumer Law required statutory cooling off period for the sale of goods and services. It is a requirement under the Standards for Registered Training Organisations that an RTO must allow the minimum statutory cooling off period applicable for the jurisdiction in which they operate. Australian Consumer Law introduced in 2010 has made this consumer protection consistent in all States and Territories.

Students who give notice to cancel their enrolment 9 business days or less prior to the commencement of a program will be entitled to a 75% refund of fees paid via cheque. The amount retained (25%) by Accelerated Training is required to cover the costs of staff and resources which will have already been committed based on the Students initial intention to undertake the training.

No refund or exchange will be given for any goods purchased from Accelerated Training unless they are proven to be faulty.

Students who cancel their enrolment after a training program has commenced will not be entitled to a refund of fees.

Where a Student has purchased a text or training workbooks and subsequently cancels, Accelerated Training will not refund monies for the text.

If the course fee was paid by a third party, then the third party will be refunded the course fee.

Substitutions

Requests for substitutions are to be made in writing and can be made at any time up to 2 working days before the program commencement date.

Transfers

Requests for transfers to alternate programs can be arranged if Accelerated Training is advised in writing more than 10 working days prior to the program commencement date and there is availability on the selected program. One transfer will be accepted without charge where Accelerated Training has been notified in writing at least 10 working days prior to the scheduled commencement date. All subsequent transfers will attract an administration charge of $55.00 (incl. GST).