Fees are payable when a Student has received a confirmation of enrolment. The initial fee payment must be paid prior to commencing training or within 10 days of receiving an invoice from Accelerated Training. Accelerated Training may discontinue training if fees are not paid as required. For a full list of current fees and charges please request a copy of Accelerated Training schedule of fees and charges.

Payment method

Accelerated Training accepts payment for fees using:

• Credit Card
• Electronic Funds Transfer (account details available on request)
• Payment in cash is discouraged.

Transfers

Requests for transfers to alternate programs can be arranged if Accelerated Training is advised in writing more than 10 working days prior to the program commencement date and there is availability on the selected program. One transfer will be accepted without charge where Accelerated Training has been notified in writing at least 10 working days prior to the scheduled commencement date. All subsequent transfers will attract an administration charge of $55.00 (incl. GST).

Returns and Exchange Policy for online products

Substitutions

Requests for substitutions are to be made in writing and can be made at any time up to 2 working days before the program commencement date.

A student who wishes to cancel their enrolment must give notice in writing. This may be via email or letter. Accelerated Training staff who are approached with initial notice of cancelation are to ensure the student understands their rights with regards to the refunding of tuition fees. The student is also to be advised of other options such as suspending the enrolment and re-commencing in another scheduled training program. 

Students who give written notice to cancel their enrolment and who are eligible for a refund are to be provided with a Refund Request Form. Students’ who may not be eligible but are requesting a refund should also be provided with the Refund Request Form so the request can be properly considered by the Chief Executive Officer.

Students, who give notice to cancel their enrolment 10 business days or more prior to the commencement of a program, will be entitled to a full refund of fees paid. This policy complies with the Australian Consumer Law required statutory cooling off period for the sale of goods and services. It is a requirement under the Standards for Registered Training Organisations that an RTO must allow the minimum statutory cooling off period applicable for the jurisdiction in which they operate. Australian Consumer Law introduced in 2010 has made this consumer protection consistent in all States and Territories.

Students who give notice to cancel their enrolment 9 business days or less prior to the commencement of a program will be entitled to a 75% refund of fees paid via cheque. The amount retained (25%) by Accelerated Training is required to cover the costs of staff and resources which will have already been committed based on the Students initial intention to undertake the training.

No refund or exchange will be given for any goods purchased from Accelerated Training unless they are proven to be faulty.

Students who cancel their enrolment after a training program has commenced will not be entitled to a refund of fees.

Where a Student has purchased a text or training workbooks and subsequently cancels, Accelerated Training will not refund monies for the text.

If the course fee was paid by a third party, then the third party will be refunded the course fee.

Return Policy

We do accept returns on non-custom orders. Custom orders are defined as anything that is made for you that is not a selection on our website and any special personalization of your products. You may return your order within 14 days of purchase with tags still attached to qualify for a refund. Items must be in new/unused and re-saleable condition in order to receive a refund for the product(s). Please contact us for further instructions for processing your return.

Exchange Policy

If you wish to exchange for a different item or size simply return the item(s) to us with the following information within 14 days of purchase. Once we have received your return we will contact you.

Note: Products must be in new/unused, and re-saleable condition in order to receive full credit for the exchange.

• Your Order/Invoice Number
• The new size/item you would like to receive